SA1 Solutions
Head Office
Cambrian Office
Cambrian Place
Swansea

Swansea: 01792 464242
Cardiff: 02920 53 80 60
Bristol: 01173 017323
info@sa1solutions.com
 
 
Full Managed Support
Here for you 24/7 - 365
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Fully managed IT support includes hardware, software and back ups ensuring complete peace of mind

 

The following IT services are supported by SA1 solutions:

» Hardware
» Software
» Back-ups
» Active directory management
» Networks
» Third party relationships ie broadband suppliers and telecoms

SA1 Solutions’ fault resolution services include:

» On line fault logging system
» Help desk
» Remote control access for all desk tops and PCs
» Unlimited on site support
» Out of hours support to resolve severity 1 support calls

Please call to discuss your requirements

Response Times
Severity 1 – immediate response
Definition of severity 1 would be a complete outage of systems i.e. broadband not working or or a server not responding. All users are impacted by outage.

Severity 2 – 1 hour response
Definition of severity2 would be outage to some users but not all are affected.

Severity 3 – 4 hour response
Definition of severity3 low impacting call i.e. new user to be created or sing PC
not working

 




 
     
       
 
 
 

 
 
SA1 Solutions
   

 
Relocation of Solo Service Group

Solo Service Group, were moving into their new purpose built head office at Axis Court in Swansea, SA1 Solutions won the contract to relocate their existing IT infrastructure to the new site.

SA1 Solutions also provided a new domain controller and email system to facilitate this move. The move took two days with minimum down time to the business.


The move took two days with down time exactly what they stated it would prior to the relocation